Terms & Conditions

Effective Date: May 27, 2026

Welcome to the website of Castellanos Family Services. By accessing or using this website, contacting us, or submitting your information through our website chat widget, you agree to the following Terms & Conditions.

Services Provided

Castellanos Family Services provides insurance-related education, customer support, and guidance regarding Medicare and other insurance products. Information provided through this website is for general educational purposes and does not guarantee eligibility, enrollment, benefits, savings, or plan availability.

No Government Affiliation

Castellanos Family Services is not connected with or endorsed by the United States government, the federal Medicare program, or any government agency.

Use of Website

You agree to use this website only for lawful purposes. You may not use this website to submit false information, interfere with website operations, or attempt to access information or systems without authorization.

Customer Care SMS Communications

By submitting your information through our website chat widget or by voluntarily providing your phone number, you agree to receive customer care text messages from Castellanos Family Services related to your inquiry, appointment coordination, service request, or follow-up communication.

Message frequency varies based on your interaction with us. Message and data rates may apply. Reply STOP to unsubscribe from text messages at any time. Reply HELP for help or contact us at contacto@eladiocastellanos.com or (708) 852-5344.

Consent to receive text messages is not a condition of purchase.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any text message from us. After you reply STOP, you may receive one final message confirming that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you provide consent again.

Help Instructions

For help, reply HELP to any text message from us. You may also contact us directly:

Phone: (708) 852-5344
Email: contacto@eladiocastellanos.com

Privacy and Data Sharing

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

We do not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

We may use trusted service providers, such as CRM, website chat, messaging, and communication platforms, only to help us provide customer support, respond to inquiries, and operate our communication services.

Accuracy of Information

We make reasonable efforts to provide accurate and updated information. However, Medicare and insurance plan information may change. You should review official plan documents, Evidence of Coverage, Summary of Benefits, and other carrier materials before making enrollment or coverage decisions.

Medicare Disclaimer

We do not offer every plan available in your area. Currently, we represent a limited number of organizations that offer a limited number of products in your area. Please contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Assistance Program to get information on all of your options.

Changes to These Terms

We may update these Terms & Conditions from time to time. Updates will be posted on this page with a revised effective date.

Contact Information

Castellanos Family Services
Eladio Castellanos, Licensed Insurance Agent
Address: 7222 W Cermak Rd, Suite 400, North Riverside, IL 60546, United States
Phone: (708) 852-5344
Email: contacto@eladiocastellanos.com
Website: www.eladiocastellanos.com