Privacy Policy
Effective Date: May 27, 2026
Castellanos Family Services respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us for insurance and Medicare-related assistance.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Name
Phone number
Email address
Mailing address
Information related to your inquiry, appointment request, or service request
We may collect this information when you contact us through our website chat widget, by phone, email, or other communication methods.
How We Use Your Information
We use your information to:
Respond to your questions or service requests
Provide customer support
Coordinate appointments
Follow up regarding your inquiry
Provide information about Medicare, insurance options, or related services you requested
Maintain records for customer service and compliance purposes
We do not use your information for unsolicited cold outreach.
SMS Communications
By submitting your information through our website chat widget or by voluntarily providing your phone number, you agree to receive customer care text messages from Castellanos Family Services related to your inquiry, appointment coordination, or service request.
Message and data rates may apply. Message frequency varies. Reply STOP to unsubscribe or HELP for help. Consent is not a condition of purchase.
We do not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.
Sharing Information with Third Parties
We may work with trusted service providers, such as CRM, website chat, messaging, and communication platforms, to help us respond to inquiries and provide customer support. These providers are required to protect your information and may only use it to provide services on our behalf.
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
Data Protection
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You may request to update, correct, or delete your personal information by contacting us.
You may opt out of text messages at any time by replying STOP to any text message you receive from us. You may also contact us directly for assistance.
Medicare Disclaimer
We do not offer every plan available in your area. Currently, we represent a limited number of organizations that offer a limited number of products in your area. Please contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Assistance Program to get information on all of your options.
Contact Information
Castellanos Family Services
Eladio Castellanos, Licensed Insurance Agent
Address: 7222 W Cermak Rd, Suite 400, North Riverside, IL 60546, United States
Phone: (708) 852-5344
Email: contacto@eladiocastellanos.com
Website: www.eladiocastellanos.com